New team member will be responsible for managing and maintaining the inbound leads. Responding to questions and coordinating meetings. The ideal candidate will have good presentation skills and could take over doing introduction demos and seminars for potential customers.
After receiving a call, the service and sales representative may be answering questions, placing order or resolving issues of the clients. Customers may call in response to a promotion or advertisement they received through a mail or a phone call, but are unsure about the service of the product they want to buy. In this case, it is the sales representative’s duty to not only answer the queries of the customer, but also to ask questions to the customer in order to understand their need. During this interaction, the representative asks about the basic account information of the client, overview the client’s history in their database and analyze it to determine what to recommend.
Sales and service representatives often work on the basis of monthly targets. Decisions does not do cold calling, or other outbound sales work. We advertise and we support and serve people who respond to advertisements. This is inbound sales leads only.
Inbound sales and service representatives have to perform certain administrative tasks. In regards to this, they have to note down the points discussed during the conversation with the customer along with the purpose of calling and the decision of the client. They must have knowledge of certain software tools that are helpful to track the order trends and calls. They initiate the ordering procedure as well as create new accounts. Inbound Phone Calls
Primary duty of these representatives is to receive the phone call from the existing customers. Most of their work is at the desk where they answer the waiting calls. Occasionally, they may have few brief breaks in between the call periods; in some case, they may need to make calls. They may sometimes need to transfer a customer call to another department, while in some instances, they may require extensive research and thus may have to agree to call the client with a resolution.
Information Technology: 1 year
Sales Support: 1 year