Inbound Sales and Sales Support

New team member will be responsible for managing and maintaining the inbound leads. Responding to questions and coordinating meetings. The ideal candidate will have good presentation skills and could take over doing introduction demos and seminars for potential customers.

Customer Service Responsibilities

After receiving a call, the service and sales representative may be answering questions, placing order or resolving issues of the clients. Customers may call in response to a promotion or advertisement they received through a mail or a phone call, but are unsure about the service of the product they want to buy. In this case, it is the sales representative’s duty to not only answer the queries of the customer, but also to ask questions to the customer in order to understand their need. During this interaction, the representative asks about the basic account information of the client, overview the client’s history in their database and analyze it to determine what to recommend.

Sales Responsibilities

Sales and service representatives often work on the basis of monthly targets. Decisions does not do cold calling, or other outbound sales work. We advertise and we support and serve people who respond to advertisements. This is inbound sales leads only.

Documentation Responsibilities

Inbound sales and service representatives have to perform certain administrative tasks. In regards to this, they have to note down the points discussed during the conversation with the customer along with the purpose of calling and the decision of the client. They must have knowledge of certain software tools that are helpful to track the order trends and calls. They initiate the ordering procedure as well as create new accounts. Inbound Phone Calls

Primary duty of these representatives is to receive the phone call from the existing customers. Most of their work is at the desk where they answer the waiting calls. Occasionally, they may have few brief breaks in between the call periods; in some case, they may need to make calls. They may sometimes need to transfer a customer call to another department, while in some instances, they may require extensive research and thus may have to agree to call the client with a resolution.

Routine Tasks

• Answer calls and emails and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
• Coordinate meetings, demos, perform demos, and schedule technical resources with the clients, try to know their concerns by avoiding any interruption in conversation, etc.
• Facilitate sales of all products and services according to the client’s needs
• Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
• Perform troubleshoot when required
• Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.
• Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
• Analyze the client’s requirement after conversation with them and recommend products, plans or services that will match their needs
• Keep a track of the potential customers and their requirements
• Take follow up of all outbound calls
• Ensure premium level of client satisfaction in one phone call
• Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company are some of the major tasks included in the inbound sales representative responsibilities.

Job Type:
Full-time

Job Location:
Chesapeake, VA

Required education:
Bachelor’s

Required experience:
Information Technology: 1 year
Sales Support: 1 year