Decisions + ProcessMaker

Purpose-built for P&C Insurance Claims

Content Intelligence Engine

Modular claims management software, powered by AI — built for P&C insurers.

SOC 2 · ISO 27001 · HIPAA · GDPR Ready
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70%
Faster Drafting Time
99%
Extraction Accuracy
80%
Document Count Reduction
$100K
Yearly Fines Saved
6x
Faster Cycle Time
Trusted by Leading P&C Carriers & TPAs
ShieldCoApex RiskMeridianCrestlineFortisVantaraPinnacleHarrow

How?

Simple. Intuitive. Effective.

Build reusable templates and content blocks

Build reusable templates and content blocks

Create once, deploy everywhere — across every state, LOB, and format.

Plug them into document workflows

Plug them into
document workflows

Connect modules to every document that needs them, automatically.

One edit updates every linked doc

One edit updates
every linked doc

Change a clause once. Every connected document updates instantly.

Why?

Insulate yourself from fines

Omitting a line, changing a word, or even using the wrong font can lead to thousands of dollars in fines imposed by state regulators.

$200M
In fines levied against insurers every year
80%+
Of insurers checked are fined
30%
Of fines due to improper documentation
35%
Of fines are claims-related

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Is Your Documentation Protected
Platform Capabilities

One Platform. Every Claims Document. Full Control.

Modular document generation that lets you manage thousands of documents with just a handful of templates.

Capability Manual With CIE Details
Multi-Channel Intake & AI Extraction 15 minper doc — manual entry across disconnected systems SecondsAI extracts from any source, auto-populates core systems
  • Ingest from any source, extract with precision
  • Multi-channel ingestion (email, fax, portals, mobile)
  • Format-agnostic intake (PDF, Excel, images, audio)
  • Auto field mapping & routing
  • Intelligent OCR/ICR (handwriting, barcodes)
  • Multi-language support (200+ languages)
  • Pre-trained models for ACORD forms
  • Auto-population from Guidewire, Snapsheet, etc.
  • Multimodal AI models (vision + NLP)
Template Design Studio 4,700+templates in a single company — multi-team dependencies, constant rework 90% fasterReduction in per-page processing times, reusable intelligent templates built without code
  • Build smart templates without writing code
  • Modular/reusable content blocks
  • No-code/low-code visual editor
  • Drag-and-drop for non-technical users
  • Conditional logic & business rules
  • AI-assisted content generation (Copilot)
  • Omnichannel formatting (print, email, SMS)
  • Pre-built template libraries
  • Legacy template migration & auto-import
Intelligent Validation & QA 7–19%error rate — $25/claim rework cost 99%+Accuracy with AI confidence scoring and human-in-the-loop review
  • Catch errors before they become fines
  • Automatic field-level validation
  • Cross-document consistency checks
  • AI confidence scoring
  • Human-in-the-loop exception handling
  • Explainable AI (XAI) transparency
  • Sentence-level source citations
  • Continuous HITL correction learning
  • Automated regression & batch testing
Smart Management & Collaboration 74%of insurers rely on outdated, disconnected systems — siloed teams, manual handoffs, no visibility 70%Faster drafting time — orchestrated approvals, real-time collaboration, full observability
  • Orchestrate workflows across your entire team
  • Visual workflow engine
  • Granular role-based access control
  • Real-time collaboration & approvals
  • AI agent task orchestration
  • Pre-built API integrations
  • Embedded AI Copilot
  • Unified operational dashboards
  • Native insurance system connectors
Easy Document Management & Agent Assist 30%of the day spent searching for data — 57% report mental and physical exhaustion 30%Of the day reclaimed — AI handles retrieval, summarization, and drafting
  • Reduce adjuster workload and elevate quality at every step
  • Centralized searchable repository
  • AI-powered summarization
  • Natural language document querying
  • Automated reports with citations
  • Communication analytics dashboards
  • Batch execution & processing
  • AI text tools (rephrase, translate, tone)
  • Document Process Intelligence
Built-In Compliance & Governance ~$1.5M+Fined per company on average — 85% of carriers examined in 2025 were penalized 65%Of those fines were document- or claims-related — and fully preventable with built-in compliance & governance
  • Stay ahead of fines, filings, and regulatory change
  • Jurisdictional requirements engine
  • Tamper-proof audit trails
  • SOC 2, ISO 27001, GDPR, HIPAA
  • 6,000+ pre-built ISO/AAIS forms
  • Automated PII/sensitive data redaction
  • Explainable AI for regulators
  • Sanctions & watchlist screening
  • AI governance controls & guardrails

See how CIE fits into your existing stack in a 30-minute tailored demo.

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Real Results

From Compliance Risk to Scalable Growth in 4 Weeks

Mid-Market P&C Carrier
United States
Live in 4 Weeks

A growing mid-market P&C insurer had a five-year expansion plan. Every new state or line of business meant more compliance documents, all managed manually. Regulations changed, inconsistencies accumulated, and expansion planning consumed weeks of effort before a single new policy was sold.

They needed to scale. Their document process wouldn’t let them.

Read the Full Case Study

Before After CIE
8–10 hours of repetitive updates per document change ~30 content blocks updated per hour, cascading automatically across hundreds of documents
Expansion required significant headcount consideration Scaled from 10 to 15 lines of business without growing the document team
Persistent risk of costly compliance gaps Pre-existing issues surfaced and resolved within weeks of go-live
Exposure across hundreds of documents and multiple regulatory bodies $100,000+ in potential fines avoided

How Soon?

Live in Weeks, Not Quarters

Three easy steps to automate 50% of all claims documentation in 60 days.

1
Connect & Ingest

Plug into Guidewire, Snapsheet, Duck Creek, or any legacy system. Our AI analyses, classifies, and tags your existing templates, workflows, and forms.

2
Convert & Consolidate

Convert legacy templates into smart, reusable content blocks with conditional logic and jurisdictional rules — consolidating thousands of files into intelligent templates. No code required.

3
Automate & Scale

Automate template monitoring, workflows, and QA. Scale to new geographies, lines, and demographics with minimal changes to existing operations.

Why?

Build a Disaster-Proof Claims System

The cost of a poor claims experience compounds quickly. Here’s what the data says.

Claims delays lead to CSAT dropping 167 points
80% of customer complaints are claims-related
30% of complainers churn at renewal
Leading to $34B in premiums up for grabs every year

30% of dissatisfied claimants switch carriers at renewal. Fast, accurate claims documents are one of the few levers you control. See how CIE pulls it.

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Why Now?

The Workforce Is Changing. The Window Is Open.

83%
of adjusters would consider leaving without adequate support

$75K
to replace a single adjuster, plus 6–12 months to full productivity

50%
of the insurance workforce could retire by 2035 — 6 retirees for every 1 new entrant

ROI Proof

Built on Real Industry Data

Every metric sourced from industry research and validated carrier deployments — not modelled projections.

65%
Faster Drafting
Reduce per-page processing from 5 minutes to under 30 seconds. A 5× faster letter cycle that compounds across every adjuster on your team.
Source: BizData360 — AI-Driven Insurance Document Management

<1%
Error Rate (Down from 19.3%)
Achieve >99% extraction accuracy. Eliminate the $25-per-claim rework cost that silently erodes margins.
Source: CR Software — Automated Insurance Claims Processing

$5–12M
Annual Labor Savings
Scale claims volume without headcount inflation. Process CAT surges without adding staff.
Source: J.D. Power — 2024 US Property Claims Satisfaction Study

80%
Template Reduction
Consolidate 150 legacy files into 20 smart templates. Shield from $42,000+ fines.
Source: Decerto — Policy Administration System
$34B
Premiums You Protect
30% of dissatisfied claimants switched carriers in the last 2 years.
Source: IBM — AI Insurance Future; CR Software Research
90
Days Time to Value
Automate 44% of all claims correspondence within 90 days. Achieve zero adjuster edits on the median letter.
Validated across carrier deployments

Ready to Turn Claims Into a Competitive Advantage?

See how CIE automates your claims documents, cuts costs, and protects the premiums on your book. Tailored demo for your LOBs in 30 minutes.

Request a Demo

No commitment required · Customized to your lines of business · Typical demo: 30 minutes

Frequently Asked Questions

Content Intelligence Engine (CIE) goes live in as little as 4 weeks. Pre-built connectors for Guidewire, Snapsheet, and Duck Creek eliminate the lengthy integration work typical of legacy platforms. Most carriers automate 44% of claims documents within 90 days of go-live.

No. CIE connects to your existing core systems via REST API — Guidewire, Snapsheet, Duck Creek, or any legacy system. No rip-and-replace required. Your existing workflows remain intact; CIE augments them.

The most important capabilities to evaluate are: source-agnostic intake that handles every format and channel; modular template architecture; state and business-specific conditional logic, and native integrations with core systems. Beyond features, look at time to value — the best claims processing software goes live in weeks, not quarters, and shows measurable impact on drafting time and error rates within 90 days.

CIE is SOC 2 Type II, ISO 27001, HIPAA, and GDPR certified. Every document has a tamper-proof audit trail. Role-based access controls and AI governance guardrails are built into the platform.

Three pressures are converging at once. The workforce is shrinking — 50% of insurance adjusters could retire by 2035, attrition is running at 10% annually, and each replacement costs $50K–$75K with 6 to 12 months to full productivity.

The workload is growing as well. 83% of adjusters say workloads have increased, and document burden is the primary driver.

And the financial window is open — carriers are sitting on their strongest underwriting results in years, with CFOs actively investing in operational efficiency before conditions shift. Automation adopted now builds a cost advantage that is hard for late movers to close.