FAQs
Your most common questions—answered. Explore what makes Decisions different and how it works.
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Decisions is a powerful automation platform that combines a low-code design environment with an advanced, native rules engine—enabling both developers and business users to automate complex processes, orchestrate systems, and make real-time decisions without writing custom code.
Users can build logic-rich applications and automate decisioning at scale using a drag-and-drop designer, with full versioning, testing, and governance controls built in. Decisions makes it easy to automate even the most complex processes by combining visual workflow design, a powerful rules engine, and seamless system integration in one platform.
From AI-enhanced decisioning to seamless system integrations, Decisions provides the flexibility to modernize legacy systems or build entirely new solutions—without vendor lock-in or platform limitations.
Decisions is industry-agnostic, powering automation and intelligent decisioning across complex operations in nearly any sector—from finance and insurance to healthcare, government, education, manufacturing, retail, and beyond.
Decisions is a low-code platform with strong no-code capabilities. Most rules, workflows, and forms can be built using a drag-and-drop interface—no coding required—making it easy for business users to create and manage logic without waiting on IT.
At the same time, Decisions offers the depth and extensibility developers need to handle more complex scenarios, such as custom integrations or advanced data handling. This balance means organizations can empower business teams to move quickly while giving IT full control over security, performance, and scalability.
Both. Decisions is built for collaboration between business users and developers.
Business users can design, update, and manage rules and workflows using intuitive, no-code tools—giving them direct control over the logic they know best. Developers and IT teams use the platform’s low-code environment to build more advanced solutions, integrate with other systems, and ensure security, scalability, and governance.
Yes, Decisions can be used to build full applications—not just automate processes.
The platform includes everything needed to create end-to-end solutions: workflows, business rules, forms, dashboards, data models, integrations, and user management. Whether you’re enhancing an existing system or building a new application from the ground up, Decisions gives you the tools to design, execute, and manage the entire experience—all in one low-code environment.
Many organizations also use Decisions as a powerful logic and orchestration layer alongside their existing systems, avoiding the need to rebuild from scratch.
Decisions makes it easy to automate even the most complex processes by combining visual workflow design, a powerful rules engine, and seamless system integration in one platform.
You can map out end-to-end processes using drag-and-drop tools, embed rules to drive decisions at every step, and connect to any internal or external system—all without writing custom code.
Decisions stands out for putting its rules engine at the center—not as an add-on. While other platforms offer automation, Decisions is uniquely built to manage complex logic, dynamic decisioning, and end-to-end processes in a single environment.
Unlike platforms that rely on predefined models or require developers for changes, Decisions allows business users to create and update rules and workflows through a visual interface—while still giving IT full control over performance, integrations, and security.
Rules can be tested, versioned, simulated, and updated in real time. And because Decisions works alongside existing systems—without requiring a full rip-and-replace—it’s ideal for organizations that need agility without complexity.
Decisions includes six key components that work together to automate complex processes:
Decisions supports a wide range of workflows—from simple approvals to highly complex, multi-system processes. You can build:
Yes—Decisions’ rules engine is highly flexible. You can create nested, chained, and conditional rules, build rule sets that call other rules, and structure logic in a way that mirrors real-world decision-making.
Rules can be configured to respond dynamically to changing inputs, policies, or data conditions—whether you’re building simple validations or complex, multi-layered logic. Everything is version-controlled, testable, and designed to scale with your needs.
Yes, Decisions fully supports case management. You can build dynamic, end-to-end case workflows that adapt based on user input, rules, or external events.
Cases in Decisions can include human tasks, automated steps, branching logic, escalations, and integrated data—all managed through a visual interface. With built-in tracking, audit trails, and role-based access, Decisions gives you the flexibility to handle exceptions, monitor progress, and manage complex case lifecycles across departments or systems.
Yes—Decisions is designed for reusability. You can build rules, workflows, forms, data structures, and integrations as modular components and reuse them across multiple projects, applications, or teams.
This modular approach reduces development time, ensures consistency, and makes updates easier—change a shared component once, and it can apply everywhere it’s used (with version control). It’s ideal for organizations managing large-scale or evolving processes.
Decisions makes it easy to manage exceptions and involve people in automated processes when needed. You can design workflows that automatically detect errors, route issues for review, or trigger escalation paths based on business rules.
For human-in-the-loop tasks, the platform provides built-in tools to assign tasks, collect approvals, or request input—complete with role-based permissions, due dates, and notifications. Users can interact through dynamic forms, dashboards, or email, and the process resumes automatically once input is received.
Yes—Decisions combines its low-code rules engine with AI capabilities, allowing you to automate complex tasks, make smarter decisions, and scale intelligently, without complex infrastructure.
Decisions enables real-time decisioning by executing rules and workflows the moment data is received—whether from a user action, API call, message queue, or system event.
The platform listens for events like transactions, file drops, form submissions, or external system triggers, then runs the appropriate logic instantly. You can route, evaluate, or act on data in milliseconds—making it ideal for use cases like risk scoring, eligibility checks, approvals, fraud detection, or alerts.
Decisions can integrate with virtually any system—modern or legacy. It supports connections to:
With over 3,000 prebuilt integration steps and flexible connectors, Decisions helps you orchestrate workflows across any system landscape—without needing custom middleware.
Yes—Decisions comes with an extensive library of prebuilt integrations, making it easy to connect with a wide range of systems right out of the box.
Yes—Decisions is built to orchestrate complex processes that span multiple systems, departments, or data sources.
Using visual workflows and its powerful integration framework, you can connect APIs, databases, file systems, message queues, and legacy applications—all within a single platform. Decisions acts as the central hub, coordinating data, decisions, and actions in real time across systems without custom middleware.
Yes—Decisions is cloud-native and supports full on-premise and hybrid deployments.
You can run Decisions in the cloud (public or private), deploy it on-premise behind your firewall, or set up a hybrid model—depending on your security, compliance, and infrastructure needs. The platform is designed to be flexible, so you can deploy it wherever it makes the most sense for your organization without sacrificing performance or control.
Decisions is a low-code platform, so most functionality is built using visual designers rather than traditional coding. However, it supports a wide range of technologies and scripting options for advanced customization and integration:
Decisions includes built-in governance features that give you full control over how rules and workflows are created, tested, deployed, and audited:
This governance framework ensures agility doesn’t come at the expense of security, compliance, or quality.
Yes—Decisions provides granular, role-based access control (RBAC) that lets you define exactly who can view, edit, run, or approve specific workflows, rules, forms, and data.
You can assign permissions by role, team, or individual user, and set different levels of control for development, testing, and production environments. This ensures sensitive processes stay secure, changes are properly governed, and only the right users can make updates or take action.
Decisions, every rule and workflow is automatically versioned. Each time a change is made and saved, the platform creates a new version—complete with metadata like who made the change, when it was made, and what was modified.
You can easily:
Decisions meets top-tier security and privacy benchmarks—including ISO 27001, HITRUST, PCI DSS, GDPR/CCPA, and SOC 2—while providing enterprise-grade access control, encryption, auditability, and incident response to keep your data safe and compliant.
Decisions supports all three deployment models: cloud, on-premise, and hybrid.
Decisions is built for enterprise-grade scalability. It handles everything from simple workflows to high-volume, complex operations with ease:
Implementation timelines with Decisions vary based on project scope; less complex use cases may launch within a few weeks—not months.
Yes—Decisions supports multi-tenant architectures. You can configure the platform to host multiple tenants within a single environment while maintaining strict data and access separation.
Yes—Decisions is built to handle high-volume, high-speed transaction processing at enterprise scale.
Decisions provides a comprehensive support ecosystem—from foundational deployment guidance to advanced consulting, 24/7 technical assistance, and vibrant user resources. Whether you’re piloting your first workflow or scaling enterprise-wide automation, Decisions ensures you’re backed by expertise every step of the way.
Decisions supports its users through a vibrant forum network, comprehensive online resources, and structured training opportunities—making it easy to learn, collaborate, and solve challenges both independently and with peer support.
Yes—Decisions provides both in-house professional services and a global ecosystem of certified implementation partners to support you from deployment through optimization. Professional services include:
Whether you prefer direct engagement with Decisions’ expert services team or need local, specialized help from certified partners, our collaborative model ensures successful deployment, faster time to value, and scalable support.
Decisions supports onboarding and skill development through a blend of self-paced e-learning, live virtual/in-person bootcamps, regular webinars, video resources, guided tours, and interactive certification. Whether you’re a beginner or power user, the training ecosystem ensures you’re supported at every step.
Explore Training Options
Decisions offers a fully functional free trial of its low‑code automation platform, including access to workflows, the rules engine, integrations, and even AI features—no credit card required. To get started, simply fill out a form and the team will set up your trial environment so you can explore the platform hands-on.
Decisions offers a transparent, server-based licensing model that scales with your infrastructure. Whether you’re piloting a single instance or deploying across multiple environments with enterprise needs, this structure ensures simplicity, flexibility, and predictable cost control.
No—Decisions uses a server-based licensing model, not limited by user count, transaction volume, or per-process fees
Yes—Decisions is designed to scale with you. You can easily upgrade your license to a higher tier or expand your environment as your needs grow. You won’t be penalized for growth—there’s no per-user or per-transaction pricing—so you can expand usage confidently and cost-effectively.
How much time do you have? Decisions’ use cases are vast—ranging from back-office process automation to full application development across industries. From simple task routing to highly complex, rules-driven workflows, the platform adapts to virtually any scenario.
Yes—Decisions is designed to work alongside your existing legacy systems, not replace them.
You can integrate with core systems through APIs, databases, files, or message queues, then use Decisions to orchestrate processes, manage business rules, and streamline decisioning across your tech stack. This allows you to modernize operations, add automation, and improve agility—without rewriting or ripping out what already works.
It’s a fast, cost-effective way to extend the life of legacy systems while driving innovation and transformation.
Share your use case with us by scheduling a demo or a call with our team.
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