“By leveraging the Decisions platform our organization is able to compete in an ever-changing technology world at the speed of business.”
Darris HamptonMidFirst Bank
Built to master complexity. Decisions brings business process automation and orchestration together in one platform to coordinate workflows, systems, and AI. Respond to change at a moment's notice and turn it into your greatest competitive advantage.
Trusted by organizations running complex, high-stakes operations.
Build and manage first- and third-party agents at scale with visual tools to design agent actions, a rules engine for governed intelligent decisioning, and process visibility into granular agent workflows.
faster rules changes
less manual work time
lower cost of ownership
Core systems weren’t built for every workflow, decision, exception, approval, or AI action. Decisions adds the automation, orchestration, and governance layer that helps them do more.
Go beyond basic business process automation (BPA). Orchestrate the workflows, rules, systems, people, and AI that real business operations depend on.
Coordinate long-running processes, cross-system work, business logic, and governed AI in one platform instead of stitching tools together.
Give business and technical teams a safer, faster way to define, change, test, and govern rules without constant code rewrites.
Learn how to govern AI agents with the orchestration, accountability, and control enterprises need to scale AI safely.
Automate time-consuming workflows with the flexibility to grow—without unnecessary overhead.
Unify processes, systems, AI, and compliance across your organization—no matter how dynamic your environment.
Ranked in the top five across all four evaluated use cases Gartner® Critical Capabilities for Decision Intelligence Platforms report 2026.*
Change is constant. You never know what's coming next. Only that it will. Set your business apart with the control and flexibility to adapt in real time, ensuring you're ready for both today's demands and tomorrow's opportunities—without rebuilding your systems.
Build, deploy, orchestrate, and govern agents. Deploying the most AI won't help you win. Orchestrating it will.
Darris HamptonMidFirst Bank
Paul JonesIT, Pantheon
Henry EspinosaCity of Miami Parking Authority
Christopher MisirMediacom Decisions is a business process automation and orchestration platform that coordinates workflows, systems, business rules, people, and AI in one environment. It helps organizations automate routine work and manage complex, cross-system processes without replacing their core technology.
Workflow automation tools typically handle individual tasks, while integration platforms connect systems. Decisions coordinates the full process, including business rules, exceptions, human review, and AI-driven work.
Yes. Decisions works across modern and legacy environments, helping organizations coordinate processes, decisions, and data while keeping the core systems they already rely on.
Decisions places AI agents inside governed business processes. Rules, approvals, human oversight, and process visibility help keep AI-driven actions consistent, accountable, and aligned with business policy.
Organizations use Decisions for processes ranging from approvals and case management to lending, insurance, transfer credit evaluation, healthcare operations, manufacturing workflows, and other complex, cross-system use cases.
Build, automate, and orchestrate the processes, rules, and AI that keep your business moving beyond the limits of core systems.
*Gartner does not endorse any specific vendor, product, or service mentioned in its research publications. It does not recommend that technology users exclusively choose vendors with the highest ratings or other distinctions. Gartner’s research publications reflect the opinions of its research team and should not be interpreted as factual statements. Gartner disclaims all warranties, express or implied, related to this research, including warranties of merchantability or fitness for a particular purpose. Gartner is a registered trademark and service mark of Gartner, Inc. and its affiliates, both in the United States and internationally. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates, used herein with permission. All rights reserved.