- Launch new services
- Improve financial performance
- Automate customer service
- Improve data sharing and communication
- Streamline complex legal and tax services
Use Decisions as a platform to build rules, workflows, and automations to package your organization’s expertise in scalable offerings. With no coding required, analysts and consultants can implement and adjust rules to fit requirements.
Professional services engagements can vary widely on duration and complexity. Leverage Decisions workflow and rules as a custom engagement platform to support each individual customer and project. Deliver your expertise embedded in customized applications or Business Process as a service.
Decisions supports several service platforms including:
Manage the balance between automation and human engagement with dynamic questionnaires, scripts and wizards.
In professional services, each project is often built to a single client’s specific specs making it hard to ensure you are compensated for the value-added. Use rules to ensure your organization is compensated appropriately.
Use Based Billing – Support custom business models by tracking service usage and automate custom billing to each client.
Contract Lifecycle Management – Ensure services are delivered within spec and payment is received within terms.
Exceeding customer expectations using no-code workflows and business rules
Knowledge workers providing professional services have to communicate effectively across the organization. They also need access to applications and data. Decisions can act as an orchestration layer on top of applications to:
Orchestrate messaging – Enable messaging across applications so workers can communicate from their application or environment of their choice.
Manage permissions – Simplify permissions so knowledge workers have access to the data and applications they need
Tax filings – Use case management to track complex tax filings for multinational entities.
Legal procedures – Use workflows to streamline complex legal procedures such as patent proposals. Manage filings and track progress.