Terms and Conditions

Explore our library of current and past Terms and Conditions.

Current Terms and Conditions:

• Master Services Agreement (August 31, 2026 - current)
• Decisions Cloud Service Level Agreement (“SLA”) (August 31, 2026 - current)
• ProcessMaker Service Level Agreement (August 31, 2026 - current)
• Support Services Policy (August 31, 2026 - current)

Archived Terms and Conditions

• Decisions
  • Master Services & Software License Agreement (February 1, 2023 - August 31, 2026)
• ProcessMaker
  • Terms and Conditions (August 15, 2024 – August 31, 2026)
  • Terms and Conditions (May 22, 2018 – August 15, 2024)
  • ProcessMaker Service Level Agreement (August 15, 2024 - August 31, 2026)