Financial services organizations face strict compliance requirements and constantly evolving operational needs. Manual tracking and legacy workflow tools often fail to keep up with complex approval chains, product variations, and risk management processes. This company required a modern, configurable solution to ensure workflows aligned with governance rules while remaining adaptable to new business demands.
Decisions was selected to provide a no-code, rules-driven platform that could support dynamic workflows, integrate with external systems via APIs, and deliver real-time visibility into progress and compliance.
Challenge
Before Decisions, the company struggled with:
- Basic workflow and tasking tools that lacked flexibility.
- Difficulty establishing compliance swim lanes across business units.
- No dynamic routing based on request details, creating bottlenecks.
- Limited visibility into progress or status across multi-step approvals.
- Risk of non-compliance due to inconsistent approval enforcement.
Solution
The company implemented Decisions to create a multi-step approval process where workflows adapt dynamically based on product type, urgency, and risk designations. Key elements included:
- Dynamic tasking engine for assigning approvals and reviews based on request attributes.
- Configurable approval states (e.g., development, testing, approval, deployment, acknowledgment, closure).
- Emergency vs. non-emergency process variations, reducing cycle time for urgent workflows.