Mortgage and lending institutions face pressure to process loan applications faster while ensuring compliance and accuracy. Brokers and partners often work across multiple systems, leading to errors, delays, and inconsistent data. This mortgage services company needed a flexible, automated solution to simplify submissions, validate data in real time, and reduce the reliance on manual checks. Decisions provided a no-code platform capable of unifying processes and creating a broker-friendly submission experience.
Challenge
Before Decisions, the company struggled with:
- Manual uploads of loan application forms and supporting documents.
- Errors in applicant data, such as address mismatches or missing fields.
- Lengthy processing times due to fragmented workflows across systems.
- High IT dependency to update rules and maintain integrations.
These challenges delayed approvals, created backlogs, and impacted customer satisfaction.
Solution
Using Decisions, the company created a custom loan submission wizard with guided steps for brokers:
- File Upload: Brokers upload loan application data in standardized XML formats.
- Address Verification: Integration with USPS APIs validates applicant property addresses.
- Document Management: Required files are uploaded directly into the workflow.
- Digital Signatures: Integration with DocuSign ensures agreements are signed securely.