Healthcare organizations often face challenges collecting and acting on patient wellness data. Manual survey distribution and follow-up create delays and inconsistencies, reducing the ability to respond quickly to patient needs. A healthcare software company needed a flexible, automated survey system to improve patient support and strengthen relationships with healthcare partners.
Challenge
Pain Points Before Decisions:
- Manual survey creation and administration limited scalability. Representatives struggled to track patient responses across multiple systems. Delayed follow-up reduced the effectiveness of interventions for loneliness or medication access. No automated workflows tied survey responses to actionable outcomes. Healthcare companies lacked reliable visibility into covered benefit utilization.
The healthcare software company needed a configurable survey capability that automated data collection, response handling, and reporting for both patients and partner healthcare organizations.
Solution
How Decisions Was Applied:
- Built a Survey System capable of running multiple survey types (wellness, health, social support).
- Automated workflows to trigger follow-up actions when responses indicate critical needs (e.g., loneliness, food, or medication access issues).
- Integrated survey results with partner healthcare company systems for covered benefit reporting.
- Enabled configurable rules so staff can adjust survey logic and questions without IT involvement.
- Created dashboards for real-time visibility into survey performance and patient needs.
Decisions provided the organization with a rules-driven survey automation system that improves patient care quality, streamlines wellness checks, and strengthens healthcare partner collaboration.
Differentiators
Why Decisions Was Chosen:
- Rules Differentiators
- Automates follow-up actions based on survey responses.
- Configurable survey logic to match healthcare partner requirements.
- Flow Engine Differentiators
- Connects surveys to patient care workflows automatically.
- Escalates critical survey responses to staff for intervention.
- Integrations
- Connects with healthcare partner systems for covered benefit reporting.
- Interfaces with internal patient monitoring systems.
- Decisions UX Builders
- Patient-facing surveys with easy-to-use interfaces.
- Dashboards for staff to track responses and interventions.
- Platform-Level Attributes
- Configurable without developer intervention.
- Scalable to handle multiple survey programs simultaneously.
Decisions enables actionable survey automation that transforms patient wellness checks into proactive interventions, improving care and partner value.