Business services firms managing client billing often face highly complex rules across multiple workflows. This company's legacy system included 20 stored procedures, some exceeding 8,000 lines of code to calculate fees for over 100 clients. Maintaining these procedures was unscalable and consumed significant developer effort. To address these challenges, the firm implemented Decisions low-code automation platform to centralize rule management, optimize workflow execution, and allow rapid updates by business users.
Challenge
Before Decisions, the company struggled with:
- 20 complex stored procedures that required extensive developer effort to maintain.
- Client-specific variations in billing rules that made updates and audits difficult.
- Slow, error-prone processes that delayed billing and impacted accuracy.
- Lack of scalability to support client growth and evolving billing requirements.
- IT bottlenecks caused by every change requiring manual coding.
Solution
The company deployed Decisions to automate and centralize billing calculations. Key capabilities included:
- No-Code Rules Engine Replaced custom-coded stored procedures with configurable workflows.
- Centralized Rule Management Business users and architects could create, update, and deploy rules independently of IT.
- Role-Based Dashboards Provided visibility into billing workflows, audit trails, and performance metrics.
- Flexible Architecture Enabled clients to leverage shared or customized workflows as needed.