Business process automation (BPA) is a helpful technology smart organizations are using to make more time for the work that matters. Using BPA, sales reps, customer service teams, accounting professionals, and HR executives alike can draw on software tools to handle the rote, repetitive, time-draining manual tasks that take up a large chunk of their day. BPA is an unbeatable strategy for:
- Reducing the time you spend on daily operations
- Minimizing human errors
- Improving overall processing times
- Eliminating paperwork
- Maximizing departmental output
Studies show that some organizations are so bogged down by manual and menial processes that employees are left with only one-quarter of the day to focus on high-value, revenue-generating activities. Organizations are using business process automation to turn the productivity tides in their favor. Here are some of the common tasks automated through BPA.
5 common tasks organizations automate using BPA—plus two closer looks at how they get it done
- Answer quick customer questions: Customer service reps free up their support queue by handing softball questions like password resets and order tracking over to chatbots.
- Process invoices: Globally, 70% of invoice processing is still paper-based. Not only do manual processes make this revenue center ripe for error, but businesses take 4x longer to pay paper invoices. Using automation tools like robotic process automation (RPA), software can extract and validate invoice information in mere seconds. While the typical full-time employee can process .
