Today marks a significant moment for our company, our customers, our community, and for the evolution of enterprise automation.
Following the merger of Decisions and ProcessMaker in late 2025, we are moving forward under one unified brand: Decisions.
While the name Decisions is already well known in the automation space, this next chapter represents something much larger than a brand consolidation. It reflects a broader shift happening across enterprise technology and a clearer vision for the future of operational execution in the AI era.
This moment did not happen overnight. For more than two decades, ProcessMaker has helped organizations automate complex workflows across higher education, financial services, insurance, government, manufacturing, and beyond. Decisions has also delivered one of the market’s most powerful decisioning engines, trusted by leading enterprises globally to run critical business logic.
Organizations today are navigating a level of operational complexity unlike anything we have seen before. AI is accelerating the pace of business; agents are proliferating across every department; and enterprises are being challenged to coordinate more systems, decisions, workflows, and interactions simultaneously.
The challenge is no longer whether businesses can automate work or use agents, but rather how to orchestrate it all effectively.
That challenge is what Decisions is built to address.
Why Enterprise Operations Are Changing
Over the last decade, enterprises have invested heavily in automation, digitization, and system integration. Those efforts transformed manual work into digital workflows and created the operational foundations organizations rely on today.
Now, AI is rapidly reshaping that environment again.
AI-powered systems can generate recommendations, process requests, trigger actions, and support decisions in real time. Enterprises are deploying AI agents, copilots, intelligent automation tools, and machine learning models across every area of the business in pursuit of greater efficiency, responsiveness, and scale.
But as organizations attempt to move from experimentation to enterprise-wide adoption, many are discovering that scaling AI introduces an entirely new set of operational challenges.
More automation does not automatically create better coordination.
Why We Unified Under Decisions
The Decisions brand reflects this evolution.
Every process, workflow, escalation, approval, AI action, and customer interaction ultimately leads to a decision. As enterprises scale automation and AI adoption, decisioning becomes the linchpin point that keeps work aligned with business objectives, policies, compliance requirements, and customer expectations.
ProcessMaker and Decisions were built on the same belief: enterprises perform better when they can codify their intelligence into decisions that work and embed that intelligence across the business, including, people, systems, data, and now AI agents.
By bringing together the strengths of Decisions and ProcessMaker, we are creating a platform designed to help enterprises orchestrate work with greater visibility, governance, adaptability, and control.
This is important because one of the biggest lessons enterprises are learning in the AI era is that governance matters just as much as automation itself. Companies are realizing that they don’t have an AI problem; they have an orchestration problem.
This is the operational challenge Decisions is solving.
Decisions serves as an enterprise control layer for AI automation, helping organizations orchestrate work, design governance, and put AI-enabled processes into production with greater confidence.
We believe the market is entering a new phase where enterprises will move beyond isolated automation initiatives and toward connected systems of execution that unify people, AI, processes, and systems into coordinated operational environments.
The organizations that succeed will not necessarily be the ones with the most AI tools.
They will be the ones that can orchestrate those tools effectively.
Looking Ahead
The launch of Decisions marks the beginning of a new chapter for our company and for the industries we serve. As AI continues to reshape how businesses operate, the need for orchestration, governance, and visibility will only intensify.
For Decisions and ProcessMaker customers, this launch does not imply disruption. The platforms, environments, data, workflows, and investments you rely on remain fully supported by dedicated engineering and support teams.
What customers can expect over time is more capability and more value from the combined platform, with continued innovation designed to help enterprises orchestrate AI, automation, systems, and people with greater visibility and control.
We are committed to helping enterprises navigate this transformation with clarity and confidence. Because the future of enterprise operations is not just about automating more work.
It is about enabling smarter, more connected, and more controlled outcomes across every system, process, and interaction.
Download our eBook, register for our upcoming webinar, or speak to an expert to learn more about universal orchestration and how to achieve it.
Thank you for your trust and partnership. The best is yet to come!
Giles Whiting
CEO, Decisions
