The Problem
In April 2009, Bar XH Air introduced a formal Safety Management System (SMS) within the organization to ensure compliance with all applicable laws and regulations regarding safety in the workplace. SMS is a manual paper-based system that allows employees to inform their supervisors if they are aware of any safety threat to themselves or others in the workplace. Although the formal safety process was in place, it was necessary to further enhance the process so that the reporting of and response to safety related issues could occur in a timely and effective manner. In addition, management could focus efforts on root cause analysis and risk management for the appropriate safety issues. It was also necessary to have access to detailed trend analysis so that proactive steps and risk mitigation could be effectively identified and executed. ProcessMaker helped Bar XH Air enhance their SMS by automating the process and thus allowing employees to quickly report safety issues online irrespective of their location and notify appropriate management to respond in timely manner. In addition, it helped achieve the following goals for the business:
- Provide an online safety reporting system accessible to all employees.
- Distribute safety reports for review, assessment and action to appropriate personnel.
- Monitor the status and progress of safety reports submitted.
- Maintain a centralized repository for reporting, trend analysis and measuring key performance indicators.
Pain Points
- Could not cost effectively maintain and track completed paper reports.
- SMS Coordinator spends a large portion of time managing the paper generated from the process rather than overseeing compliance to safety procedures.
- Timely updates to employees regarding management action were difficult to fulfill.
- Could not quickly retrieve a particular case.
- Difficult for management to understand the problem areas related to safety and what impact their decisions were having on safety in the workplace.
- Understand the impact in the workplace as a result of safety-related decisions.
- Difficult to effectively control and audit access to safety reports.
