The Problem
Guaranty Trust Bank plc (GTBank) is an international bank with business outlays spanning Anglophone and Francophone West Africa, East Africa, and Europe. GTBank presently has an asset base of over $3.287 trillion (NGN) and employs over 10,000 professionals in Nigeria, Côte D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Uganda, Sierra Leone, Tanzania, and the United Kingdom. Established in 1990, the Bank’s consistent delivery of innovative financial solutions and exceptional customer experiences has enabled it to record year-over-year growth in clientele base and key financial indices since inception. Recognizing a need to meet growing customer demands, GTBank adopted ProcessMaker as an enterprise solution. Before ProcessMaker, GTBank’s internal business processes operated on an outdated management suite. The previous vendor’s product architecture and point solutions weren’t delivering the level of customization nor scalability for customers that the bank desperately needed. Eventually, the rising cost yet lack in features became harder to justify. GTBank had certain must-have features for a new business process management (BPM) system. For example, the bank needed a central processing department at corporate to handle tasks like demographic changes and maintenance. Originally, these critical tasks were happening at individual branches, beleaguering communication and collaboration between departments. GTBank also wanted to use the system for foreign exchange transactions—or exchanges involving money moving in and out of the country. Specifically, it needed to integrate a new BPM with the Swift Financial Messaging Service. This service generated Telex messages to notify banks upon completion of money transfers. GTBank needed a BPM platform to help receive and approve these requests before initiating the transfer.
The Solution
GTBank required a robust solution able to streamline all of its branches and processes into one platform. The amount of complexity, customization, and power the possible solution required was enormous. ProcessMaker’s intuitiveness and simplicity for use among nontechnical personnel made it the perfect solution for all operational needs. Today, any business unit not involved in central processing or foreign transfers uses ProcessMaker for process automation.
