Business process management (BPM) is the discipline of designing, running, and continuously improving the processes that run an organization. Decisions is BPM software that brings process modeling, workflow, business rules, and governed AI together in one platform, so your processes are designed visually, run across every system and change as fast as your business does.
A business process management system (BPMS) is the software that puts BPM into practice. An intelligent BPMS (iBPMS) adds AI, from reading documents to agents that handle steps in a process.
BPM is a cycle, not a one-off project.
Map how the process runs today, how it should run, and who owns each step.
The terms overlap. BPM sets the direction, automation and workflow do the work, and orchestration keeps it all connected. Decisions does all four.
A discipline for designing, running, and improving processes across their full lifecycle.
Technology that carries out process steps without manual work, from single tasks to whole processes.
Bring us your toughest rules or process problem. We’ll give you 5 tailored recommendations you can take back to your team.
The right business process management software covers the whole lifecycle in one place. Here's what to look for, and how Decisions delivers everything.
Design in a BPMN 2.0 modeler, and import or export BPMN XML to work with other tools.
AI agents can read documents, make recommendations, and take action. BPM keeps them accountable: they work inside the process, under the same rules and audit trail as everything else.
Add AI where it adds value, inside the processes you already run.
Business rules set what an agent can do, and when a person takes over.
“We were able to develop customized projects for Support Domains like HR, Travel desk, PMO, TMO, QA, Operations.... and the ease with which we could handle the change request or enhancement made PM a very useful tool for an organization like ours.”
Both. BPM is a way of managing processes, and BPM software is how teams put it into practice.
Software for each stage of BPM: modelers, workflow and forms builders, rules engines, integrations, and process intelligence. A BPM platform brings them together.
Not for most work. In Decisions, business users design workflows and manage rules visually, while IT keeps control of governance, security, and integrations.
See how Decisions models, automates, and improves your processes in one governed platform.
Automates a set sequence of tasks and handoffs, usually within one team.
Coordinates people, systems, rules, and AI across end-to-end, cross-system work.
Business users can change routing, eligibility, and approval logic in real time, without developers.
Build forms with Form Designer and connect your systems with prebuilt connectors and APIs.
Use process and task mining to find root causes, then simulate changes before you commit.
People, systems and agents share the same process history.
A business process management system (BPMS) is software for designing, running, monitoring, and improving business processes. It puts the BPM discipline into practice, with process modeling, workflow automation, business rules, and analytics in one place. An intelligent BPMS adds AI to the cycle.
Running an older BPMS that's hard to change? See how teams replace a legacy BPMS without starting over.
