Decisions Partners For Insurance Success

DxLabsAustralian-based partner, Digital Experience Labs, is helping insurers throughout ANZ leverage the transformational power of Decisions
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Decisions has partnered with Australian integration partner, Digital Experience Labs, to help fuel the insurtech movement throughout ANZ. Skilled with a deep understanding of insurance operations, Digital Experience Labs helps customer-centric organizations innovate process to increase loyalty, efficiency and compliance.

Increase Satisfaction, Lower Cost to Serve

Increase Satisfaction, Lower Cost to Serve

Find the place where good process intersects with customer and employee experience, driving satisfaction, efficiency and compliance.

  • intelligent task routing, prioritization and auto-attendance
  • fully audit-able processes and SLA management
  • automated risk and opportunity scoring and data collection
  • straight-through-processing not only for sales operations, but for maintenance, collections and claims
Orchestrate User Experiences

Orchestrate User Experiences

Leverage data from across the organization to shape and deliver highly personalized, lean, omni-channel experiences for both customers and employees.

  • rapid, no-fuss integration with off-the-shelf and bespoke CRM systems and data warehouses for real-time 360 degree view of customer
  • boost performance of existing web, portal and contact centre technology investments with real-time, data-driven process integration
Empower the Contact Centre

Empower the Contact Centre

Lift agent engagement and customer satisfaction through the automation of key interaction processes and the introduction of data-driven user actions.

  • integration with a range of contact centre platforms
  • intelligent interaction routing
  • next best anything – action, offer, attempt, channel and more
  • dynamic agent scripting
  • proactive/pre-emptive knowledge management
Service-Enabled, Rule-Driven Partner Integration

Service-Enabled, Rule-Driven Partner Integration

Service enable experiences and processes, providing partners with access to the same innovative experiences in a controlled, compliant manner.

  • secure, service-enabled pricing
  • white-labelled user experiences for Quote, Application, Maintenance, Claims and Payments processes
  • role/relationship-based experiences
Streamline Policy Maintenance

Streamline Policy Maintenance

Unshackle experiences constrained by legacy policy administration systems, without facing the mammoth task of replacing them

  • service-enable common and/or complex maintenance tasks
  • mine data repositories for key event data and trigger automated or assisted tasks and interactions
  • cleanse and enrich policy and customer data
  • de-risk dependency on legacy platforms
Automate and Regulate Claims Handling

Automate and Regulate Claims Handling

Simplify claims processes for customers, assessors and QA personnel, increasing process transparency and compliance at every stage of the claim.

  • sophisticated, yet graphically configured case management
  • simplified PAS integration for automated management of reserves, SLAs and policy statuses
  • transparency for claims assessors/managers, compliance and regulators