Decisions has partnered with Australian integration partner, Digital Experience Labs, to help fuel the insurtech movement throughout ANZ. Skilled with a deep understanding of insurance operations, Digital Experience Labs helps customer-centric organizations innovate process to increase loyalty, efficiency and compliance.
Find the place where good process intersects with customer and employee experience, driving satisfaction, efficiency and compliance.
Leverage data from across the organization to shape and deliver highly personalized, lean, omni-channel experiences for both customers and employees.
Lift agent engagement and customer satisfaction through the automation of key interaction processes and the introduction of data-driven user actions.
Service enable experiences and processes, providing partners with access to the same innovative experiences in a controlled, compliant manner.
Unshackle experiences constrained by legacy policy administration systems, without facing the mammoth task of replacing them
Simplify claims processes for customers, assessors and QA personnel, increasing process transparency and compliance at every stage of the claim.