Decisions partners for digital success

DxLabs Australian based partner DXLabs, is helping customers throughout ANZ leverage the transformational power of Decisions.
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Decisions has partnered with Australian integration partner DXLabs to transform businesses by delivering fast and competitive solutions that work with your existing systems to enable better experiences and greater business outcomes. Whether you’re after an end-to-end or one-off solution, DXLabs specialists will help ensure that you maximize the full potential of Decisions, by supporting with solution design and development where needed.

Reimagine digital transformation

Reimagine digital transformation

Imagine being able to automate any business process, create a true 360 customer view and enable a seamless user experience regardless of the source system. Decisions enables you to morph your business in a pragmatic and agile way, by creating an orchestration layer which works with your existing systems, allowing you to replace them overtime.

Increase Satisfaction, Lower Cost to Serve

Increase Satisfaction, Lower Cost to Serve

Find the place where good process intersects with customer and employee experience, driving satisfaction, and efficiency.

  • intelligent task routing and prioritization
  • fully audit-able processes and SLA management
  • straight-through-processing
  • automated workflow management
  • simple business rule configuration
  • data integration, purification and orchestration
Orchestrate User Experiences

Orchestrate User Experiences

Leverage data from across the organization to shape and deliver highly personalized, lean, omni-channel experiences for both customers and employees.

  • rapid, no-fuss integration with off-the-shelf and bespoke CRM systems and data warehouses for real-time 360 degree view of customer
  • boost performance of existing web, portal and contact centre technology investments with real-time, data-driven process integration
Empower the Contact Centre

Empower the Contact Centre

Lift agent engagement and customer satisfaction through the automation of key interaction processes and the introduction of data-driven user actions.

  • integration with a range of contact centre platforms
  • intelligent interaction routing
  • next best anything – action, offer, attempt, channel and more
  • dynamic agent scripting
  • proactive/pre-emptive knowledge management