Decisions Blog

Rethinking Lead Flow Logic with Rules-Driven Automation: Why You Don’t Need Another Martech Tool

by Cecelia Troyan, on May 13, 2025
  If your campaigns are generating leads but conversion rates remain underwhelming, the problem might not be your marketing strategy—it’s likely what happens after the click.  Promising prospects are falling through the cracks. Scoring models don’t reflect …

Taming the Complexity of Workers’ Compensation Insurance—Before Inefficiencies Cost You More 

by Cecelia Troyan, on May 5, 2025
  Workers’ Compensation insurance is unlike any other line of business.  It’s a high-volume, highly regulated sector with shifting rules, complex risk assessments, and mounting pressure to move faster without errors. Yet many are still relying …

Improving Institutional Efficiency: How Process Mining Enhances University Operations 

by Cecelia Troyan, on April 25, 2025
  Universities are complex institutions with numerous administrative and operational challenges. From student enrollment to faculty management, financial processes, and resource allocation, inefficiencies can hinder productivity and impact the overall experience for students and staff. These …

Dynamic Pricing in Specialty Insurance: Adapting Rates in Real-Time 

by Cecelia Troyan, on April 24, 2025
  Pricing in specialty insurance isn’t a background operation—it’s a critical lever for growth, risk management, and competitiveness. When every policy is different and every risk is unique, the ability to adapt rates quickly becomes essential. …

The Faster, Smarter, No-Cost Chatbot Solution 

by Cecelia Troyan, on April 7, 2025
  Imagine spending $50,000 on a chatbot, only to realize it doesn’t integrate with all of your systems, can’t be updated without additional fees, and delivers generic, off-brand responses. Unfortunately, this is the reality for many …

Extending SAP Capabilities with Low-Code Automation 

by Cecelia Troyan, on April 1, 2025
  SAP is the foundation of enterprise operations, managing everything from finance to supply chain logistics. It’s powerful, but not always flexible. Businesses that rely on SAP often face a tough choice: stick with standard functionality …

Why Your Automation Strategy Is Incomplete Without Process Mining 

by Cecelia Troyan, on March 24, 2025
  Businesses are facing increasing pressure to do more with less—streamlining operations, improving service delivery, and maintaining compliance while controlling costs. Many organizations turn to automation to address these challenges, but without full visibility into their …

7 Fraud Prevention Tactics You Can Automate with a Rules Engine 

by Cecelia Troyan, on March 20, 2025
  Fraud continues to be a growing challenge for organizations, exposing them to financial losses, reputational damage, and regulatory penalties. As fraud tactics evolve, many businesses struggle to keep up—leaving security gaps that fraudsters can exploit. …

How Smart Lenders Use Low-Code Automation to Stay Fast, Compliant, and Competitive 

by Cecelia Troyan, on March 11, 2025
  The lending landscape isn’t just changing—it’s transforming at breakneck speed. Regulatory shifts, economic swings, and rising borrower expectations demand that lenders be both nimble and compliant. Falling behind isn’t an option, but staying ahead requires …

How Universities Can Protect Millions in Revenue with Faster Appeals 

by Cecelia Troyan, on March 7, 2025
  Universities are under increasing financial pressure, and one of the most overlooked drains on revenue? Slow, inefficient appeals processes.  When students face delays in decisions on late withdrawals, reinstatements, or financial aid exceptions, frustration builds. Some …

Future-Proof Your Business: The 5 Tech Advancements You Can’t Afford to Ignore 

by Cecelia Troyan, on March 4, 2025
  Staying ahead in today’s fast-paced business environment isn’t just about keeping up—it’s about leading the way with technology that drives efficiency, agility, and long-term success. Yet, many companies still rely on outdated systems and manual …

Meet Decisions at Future Digital Finance Connect 

by Cecelia Troyan, on February 13, 2025
  The financial industry is up against mounting challenges. Outdated legacy systems, evolving compliance requirements, and manual inefficiencies slow innovation, while rising fraud risks and shifting market demands force institutions to rethink their strategies. Without agility, …

Agility at Scale: Adapting to Change with Rule-Driven Automation

by Cecelia Troyan, on February 7, 2025
  The pressure is on for organizations everywhere. From evolving customer expectations to regulatory demands, competitive disruptions, and rapid technological advancements, staying ahead can feel like a constant uphill battle.   Agility is the foundation of resilience and …

Unleashing the Hidden Potential of IoT Data

by Cecelia Troyan, on January 28, 2025
  The Internet of Things (IoT) is generating an unprecedented volume of real-time data from connected devices, creating immense opportunities for businesses to innovate. From smart factories to connected fleets, IoT has become a significant component …

Insurance That Fits: The Impact of Tailored Insurance Policies  

by Cecelia Troyan, on January 24, 2025
  Insurance customers have no shortage of options. With so many choices and constant technological advancements, they expect more than just a one-size-fits-all approach to their coverage. They want insurance tailored to their unique needs and …

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