Supporting Unpredictable Business Processes with Decisions

August 1, 2016

A common topic of conversation in a number of our efforts recently has been how rules can be used to support unpredictable business processes. While many business processes can be supported by a concrete series of steps, reality dictates that there are special cases where for one reason or another, the person tasked with the next step needs to choose a different path to resolving the work item. 

Making these types of Decisions – even if they are unplanned – are critical in many of today’s real world scenarios. For example, a medical claim may merit special consideration from the executive review board. Or in the world of real estate, a mortgage application might need special approval. In any case, having business rules defined that let users determine the next step based upon the meta data of the object in real time can optimize a given business process by engaging the user to route the task live, instead of the engine getting lost and relying on admins to dig through logs and manually re-route or pause certain workflows.  

To better define this idea of rule driven workflow – stay tuned at decisions.com/ebooks for our next publication! 

Kevin Lindquist
A Crocker Innovation Fellow with a degree from Brigham Young University, Kevin has a rich history in identifying pains and applying technology solutions. He has worked with a number of startups and success stories in the software and hardware space from Silicon Valley, The Silicon Slopes, and abroad including: Square, ASUS, and Fundly along with consultative roles at other Utah technology startups. He has been mentored by a number of highly successful individuals, including an Entrepreneur in Residence at Disney, multiple venture capitalists, and thought leaders in the world of technology and entrepreneurship. Kevin has a deep appreciation for entrepreneurship and a passion for internet technology. He is constantly seeking ways to contribute to the next generation of web enabled tools, a primary reason for his involvement with Decisions.

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